Privacy policy

The Joyful Solutions
(operated by Martin Vankát, ID 17228824)

Last updated: 12/1/2025

1. Introduction

The Joyful Solutions ("we", "us", "our") is committed to protecting your privacy.
This Privacy Policy explains what personal data we collect, how we use it, how it is stored, and the choices you have regarding your information.

By using our website, completing our quizzes, subscribing to our products, or interacting with us, you agree to the practices described in this policy.

2. Information We Collect

A) Information You Provide Directly

We collect personal information when you:

  • place an order
  • complete our personalization quiz
  • subscribe to our newsletter or SMS updates
  • contact customer support

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Subscription preferences
  • Quiz answers (themes, difficulty, crafting habits, etc.)
  • Child’s first name and birthdate (if provided by the parent)

We do not knowingly collect data from children directly. Any child-related information is submitted voluntarily by a parent or legal guardian.

B) Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site
  • Cookies and tracking identifiers

These are used for analytics, performance, personalization, and advertising.

C) Cookies & Tracking Technologies

We use cookies for:

  • website functionality
  • analytics (e.g., Google Analytics)
  • personalization
  • marketing and remarketing (Meta Ads, Google Ads, Klaviyo)

By using our website, you consent to cookie usage as described here.
You can disable cookies in your browser settings.

3. How We Use Your Information

We use your personal data to:

  • fulfill and deliver your orders
  • personalize your subscription box
  • create and improve our quiz recommendation system
  • contact you regarding your orders, updates, and support
  • send marketing emails or SMS messages (only with your consent)
  • analyze how users interact with our website
  • improve our products, services, and customer experience
  • comply with legal obligations

4. Marketing Communications

We may send you marketing content (emails, newsletters, SMS) only if you give explicit consent, such as:

  • subscribing to the newsletter
  • opting into SMS updates
  • checking the opt-in box at checkout

You may unsubscribe at any time by:

  • clicking “unsubscribe” in emails
  • replying STOP to SMS
  • contacting us directly

Unsubscribing does not affect transactional communications (order updates, shipping notices).

5. How We Share Your Information

We do not sell or trade your personal information.
We may share your data only with trusted third parties, such as:

  • Payment processors (Shopify Payments, PayPal, Stripe)
  • Email/SMS providers (e.g., Klaviyo)
  • Fulfillment and logistics partners
  • Analytics and advertising platforms
  • IT service providers
  • Each partner is required to protect your data and use it only for the services we request.

We may also share information if required by law, regulation, or to protect our rights.

6. Data Retention

We keep your data only as long as necessary for the purposes outlined in this policy, including:

  • fulfilling your subscription
  • maintaining accurate purchase records
  • complying with tax and legal obligations
  • improving customer experience

If you request data deletion, we will remove all personal identifiers except those we are legally required to keep (e.g., transaction records).

7. Data Protection & Security

We take all reasonable steps to secure your data, including:

  • encrypted transmissions (SSL)
  • secure storage
  • restricted administrative access
  • Shopify’s built-in security framework

No method of transmission over the internet is 100% secure, but we follow industry standards to protect your information.

8. Your Rights

Depending on your location, you may have the right to:

  • access your personal data
  • request correction or updates
  • request deletion (“right to be forgotten”)
  • withdraw consent for marketing
  • opt out of data collection where applicable

To exercise these rights, contact us at the emails below.

9. Children’s Privacy

Our products are intended for individuals aged 6+, but our website and quiz are directed toward adults and teens.
We do not knowingly collect personal information directly from children under 16.

Any child-related data (name, birthday) is provided voluntarily by a parent, solely for personalization purposes.

If you believe we have unintentionally collected data from a child, please contact us, and we will delete it promptly.

10. International Users

Although our company operates from the Czech Republic, we currently ship only within the United States.
Your data may be processed in the USA, EU, or other regions where our service providers operate.

By using our services, you consent to this international data transfer.

11. Contact Information

For privacy questions, requests, or concerns:

USA (Primary Contact for Customers)

Jonathan Trembley
Email: jtrembley@thejoyful.solutions
Phone: +1 404 374 9322

EU / Business Operator

Martin Vankát
Email: mvankat@thejoyful.solutions
Phone: +420 722 066 637
Address: Chalabalova 1270/10, 155 00 Prague, Czech Republic

12. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make significant changes, we will notify users via email or a notice on our website.